Manage EDC Service for Bank Mandiri

Bank Mandiri needed a nationwide solution to manage, monitor, and maintain the performance of its electronic data capture (EDC) network spread across Indonesia. With thousands of terminals operating daily, ensuring uptime, reliability, and seamless functionality became a mission-critical challenge.

Pijar Project developed and managed a comprehensive EDC Service Infrastructure, deploying field support and service points across more than 50 cities nationwide. Our team handled the maintenance, monitoring, and technical assistance of over 20,000 EDC machines, ensuring continuous operational excellence.

Through this initiative, Bank Mandiri gained real-time visibility into device status, merchant connectivity, and service performance. The system enabled quick response times, minimized downtime, and improved transaction reliability across all merchant locations.

By combining field execution with centralized data tracking, Pijar Project helped Bank Mandiri strengthen its digital payment ecosystem — ensuring every transaction runs smoothly while expanding financial accessibility throughout Indonesia.